Frequently Asked Questions
Find answers to the most common questions about our products, services, delivery, and policies. Can't find what you're looking for? Contact us directly.
No. While our main store is in Erbil, we deliver across Kurdistan / Iraq. See our delivery policies for details.
All products come with manufacturer's warranty; for local support, contact us via support center.
Yes, subject to product condition and return policy. Please check our Return & Exchange Policy.
Yes — we accept online orders. Payment methods include cash on delivery, credit card on Lezzoo, FIB and QI Card in store.
Depends on location. In Erbil it's faster; outside may take longer. Usually within 2-3 days.
Yes — we source from official brands and distributors.
Yes — we encourage customers to visit our showroom to test chairs, peripherals, etc.
Need More Help?
Speak directly with our support team
Saturday - Friday 9AM - 12AM
Send us your questions via email
We'll respond within 24 hours
Come to our store in Erbil
Mufti - 40m st - Erbil
Saturday - Friday 9AM - 12AM
Warranty & Repairs
Warranty can be changed upon items and brands. We provide local support for all warranty claims and repairs.
Returns & Exchanges
Eligibility for exchange is receipt from Ari Gaming and non-damaged box. We make returns easy and hassle-free.
Shipping & Delivery Issues
We help with tracking, lost/damaged items, and delivery concerns. Our team is here to resolve any shipping issues.
Product Guides & Specs
Comparisons will be guided over phone and in-store includes guidance by expertise. We help you choose the right products.
Still Have Questions?
Our support team is here to help you with any questions or concerns